If you ever have any questions with regards to your web hosting plan or if you experience a problem with your websites, you’ll have to contact the web hosting company’s customer support team. It may not make any difference how soon they’ll answer if you have a generic question, but a problem like an ill-implemented software app update, for example, may lead to your site becoming damaged or invisible online. And the longer you wait for the support team to assist you, the longer the website will be out of order. If you offer services or goods online, any outage will influence your site in a bad way and you may lose current or potential clients. A lot of hosting providers, particularly resellers, reply to tickets and e-mails within 24 hours, but in the electronic age that’s way too long, as clients will rarely come back to a website that is not working correctly over extended time periods.

One-Hour Response Guarantee in Hosting

Our Linux hosting packages offer a sixty-minute response guarantee, which implies that no matter what question or issue you might have, we will always be there to lend a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both pre-sales and technical matters. Our customer service team representatives are available 24x7, even on weekends and holidays, which implies that you’ll get prompt support anytime you need it. We realize exactly how costly time can be, so by the time we reply to your email or trouble ticket, we will have examined the issue and, if we haven’t sorted it out, we will supply you with more information about what you have to do on your end – when the circumstances necessitate it. With our support services, you can be sure that there will be somebody to help you immediately, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take advantage of our blazing-fast support service. You’ll obtain a response to any support ticket opened from the hosting Control Panel or email sent to our customer and tech support team within the hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes far less time to examine and sort out a problem. We will provide you with more information in case the solution involves something that needs to be done on your end. If you touch base with us during weekends or official holidays, the response time will be the same and given the fact that our support staff is available to you 7 days a week, you will get immediate assistance for virtually any general, billing or technical issue no matter what time it is.