One-Hour Response Guarantee in Hosting
Our Linux hosting packages offer a sixty-minute response guarantee, which implies that no matter what question or issue you might have, we will always be there to lend a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both pre-sales and technical matters. Our customer service team representatives are available 24x7, even on weekends and holidays, which implies that you’ll get prompt support anytime you need it. We realize exactly how costly time can be, so by the time we reply to your email or trouble ticket, we will have examined the issue and, if we haven’t sorted it out, we will supply you with more information about what you have to do on your end – when the circumstances necessitate it. With our support services, you can be sure that there will be somebody to help you immediately, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our blazing-fast support service. You’ll obtain a response to any support ticket opened from the hosting Control Panel or email sent to our customer and tech support team within the hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes far less time to examine and sort out a problem. We will provide you with more information in case the solution involves something that needs to be done on your end. If you touch base with us during weekends or official holidays, the response time will be the same and given the fact that our support staff is available to you 7 days a week, you will get immediate assistance for virtually any general, billing or technical issue no matter what time it is.