Being able to contact your hosting provider when you have any type of questions or encounter any troubles is quite important and how quickly they will answer and react can be crucial, in particular when your site is business-oriented, as more downtime could mean losing potential customers. The support solutions are also a way to distinguish genuine suppliers from resellers. The latter typically reply only to email messages or support tickets and you may need to wait for a day or longer so as to get a response. When your trouble involves a few replies, you could end up losing days to get a simple problem resolved. When you use a legitimate and reputable web hosting supplier, you will be in a position to contact the support anytime and receive a timely reply whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Hosting

The customer and technical support services for our hosting packages are round-the-clock, therefore you can forget about waiting for several days so as to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail message. If you do have an account, you can open a support ticket on top of the other three methods of communication. You are able to pick the most appropriate way to contact us depending on what your location is or what kind of device you use. We are able to help you for almost any hosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the maximum reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you'll be able to take full advantage of our 24/7 technical support services even on public holidays. All of your sites will be available at all times and so will we. With a lot of connection options, you can pick the best approach to contact us and inquire about our solutions if you don't have an account yet, or get support in case you're already our customer. You're able to give us a call, start a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour response time guarantee, though it hardly ever takes over 20 min to get assistance whatever the nature of the issue. With our customer and tech support services, we are there for you when you need us, not several days later.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server through us, you can get in touch with us 24/7 for any server-related issue or forany difficulties and questions about the pre-installed software the server is equipped with. In case you haven't purchased your virtual private server plan yet, you are able to learn much more about our services by giving us a telephone call or via the live chat service. For more technical issues, you can send an e-mail or open a support ticket through your billing Control Panel and you'll receive support within no more than an hour regardless of the time of the day, even on weekends and holidays. The typical reply time generally doesn't exceed thirty minutes. If you need assistance with third-party software, you'll be able to use the Managed Services upgrade that you can include to each VPS package and our administrators will help you with any set up or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

When you get a dedicated server from our company, you can get in touch with us at any time using several channels and the maximum time that you will have to wait for an answer is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it's a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any basic questions or you'd like to learn more about our website hosting solutions before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. When you need support for third-party software that you can't set up or run properly, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.