Integrated Ticketing System in Hosting
With a hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing your files or tweaking different account settings. The ticketing system is being monitored 24x7x365 by our customer service team members and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain assistance. Unlike other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request info concerning any billing or technical problem. Additionally, you can see a number of educative articles, which will help you fix the most commonly experienced challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with our company and you wish to touch base with our help desk staff, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of using a completely different customer support platform as you will need to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without difficulties and to search through older tickets using a clever search box. Besides, you will be able to check the relevant knowledgebase articles that our system will present to you based on the category that you select for your new ticket. You can perform all these operations without logging out of your Control Panel at any time, which means that if you stumble upon any issue or have a query, you can contact our support engineers and resolve the particular issue in less than 60 minutes via one support platform.