In case you’ve ordered a web hosting plan and you’ve got certain queries relating to a given feature/function, or if you’ve run into some obstacle and you require help, you should be able to get in touch with the respective customer support staff. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them apart from it or not, because of the fact that the quickest way to deal with a problem most often is to send a ticket. This model of correspondence renders the responses sent by both sides easy to follow and enables the customer service staff members to escalate the problem in case, for example, a server admin needs to interfere. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you’ll need to use no less than 2 different accounts to contact the client care staff and to actually manage the hosting space. Non-stop signing in and out of different accounts might be a drag, not to mention the fact that it requires quite a long period of time for the vast majority of web hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Hosting

With a hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing your files or tweaking different account settings. The ticketing system is being monitored 24x7x365 by our customer service team members and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain assistance. Unlike other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request info concerning any billing or technical problem. Additionally, you can see a number of educative articles, which will help you fix the most commonly experienced challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you wish to touch base with our help desk staff, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of using a completely different customer support platform as you will need to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without difficulties and to search through older tickets using a clever search box. Besides, you will be able to check the relevant knowledgebase articles that our system will present to you based on the category that you select for your new ticket. You can perform all these operations without logging out of your Control Panel at any time, which means that if you stumble upon any issue or have a query, you can contact our support engineers and resolve the particular issue in less than 60 minutes via one support platform.