Technical Support Channels
A One–Hour Response Time Guarantee
Every assistance request you submit to us will be dealt with within maximum 60 minutes. In case your ticket or email requires further assistance from a server administrator, we will forward it and leave a comment to notify you that your issue is being examined. If you order the Admin Services package, any of the server management tasks included there will be carried out at a time of your liking.
A Top–Class Tech Support Service
We’ll be available to you 24/7/365 to reply to any enquiries that you may have connected to our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also need assistance with server admin tasks, you can have a glance at our Admin Services package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and software installation procedures
A User–Friendly Help Section
Our Hosting Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its features is a very handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the how–to articles also video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.