A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's an efficient method to get some info about the web hosting services or get some issue resolved since you are talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the lower possibility of errors any time you exchange info such as usernames or domain names, the faster response time since the communication is live and the fact that you don't have to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue in question. What's more, you will be able to connect with a live chat room from any kind of computer that is connected to the web, avoiding the phone rates that you'll have to pay in case you are calling to another country.

Live Chat Support in Hosting

Along with the telephone and ticket support, our company provides live chat support too. You are able to get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the Linux hosting packages that we offer in case you are not a customer yet, or about common and billing questions in case you already have an account. Though for entirely tech matters you need to open a trouble ticket to the tech assistance team, as such issues need additional time to be taken care of, you may still get in touch with us on our live chat for some technical information. For instance, we will help you set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you time and effort. Even if our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with our Linux semi-dedicated hosting packages, you are able to get the replies for any questions you may have or have numerous troubles resolved without delay. The chat service is available every single day, so that you are able to talk to an agent even on weekends and holidays. In case you're not sure which plan is better for your web sites or if our hi-tech cloud hosting platform covers some system requirements, you can come on our live chat before purchasing anything. In case you're an existing customer, you'll be able to obtain more information about billing issues, account settings along with a variety of common tech issues you may have, for instance in case you can't install an e-mail account in a client on your personal computer. The live chat will save you lots of time regardless where you are or when you contact us.