1 hour ticket response
We are devoted to offering a prompt and adequate solution to each support ticket sent by a user. Our proficient help desk support team representatives will examine your problem and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. In fact, the average customer support ticket response time has proven to be twenty minutes.
A Top–Notch Client Care Service
Our tech support engineers have immense experience in the Linux hosting packages industry and are skillful enough to provide a prompt answer to your problem. If, however, the situation at hand is not within the competence of a technician, the helpdesk ticket will be sent to a programmer or admin for further assistance.
An Intuitive Help Section
Integrated into the Hosting Control Panel is an intuitive Help Center, which features various information sources. You can search through a regularly updated knowledgebase offering web hosting account management articles and site management articles, check out our educational video tutorials or take a glance at our F.A.Q. library.